FAQ

There are currently no commissions.

Every watch placed on ‘Deangelis Marketplace’ has been meticulously checked in every part. Deangelis guarantees the authenticity of every watch presented. In addition to the certification by Deangelis (for all Rolex watches) there will be expertise from internationally recognised experts in the field of collectible watches. In particular, with reference to all Rolex watches, the experts are Stefano Mazzariol and Carlo Pergola.

Deangelis does not guarantee the proper functioning of the watches presented on the ‘Marketplace’ platform. Each advertisement shows an image depicting the graph of the watch’s operation resulting from the chronocomparator. The measurement was made by positioning the watch with the crown downwards. This service is provided as a courtesy only and is indicative only.

After receiving an express request, the competent personnel will take note and send your timepiece to the watchmaker. The watchmaker will carry out a thorough analysis in order to define an estimate of the interventions and will prepare the estimate. Once the estimate is accepted, the maintenance service can begin. The Deangelis warranty is valid for one year from the date of purchase. The guarantee covers any malfunction of the watch not caused by the owner’s misconduct. The guarantee does not cover cosmetic damage. All repairs will be carried out in our specialised workshop. In order to be able to state whether the watch is working properly, it must be borne in mind that the running accuracy is a variable figure which also depends on the age of the watch. Any intervention by third parties will invalidate the guarantee. Deangelis does not guarantee that the watch is water-resistant.

Included in the sale price is insurance cover valid for 12 months without tacit renewal from 24 hours after the date of sale with LLOYD’S insurance company. Insured limit per claim: €30,000.00. The insurance policy covers material and direct damage resulting from: theft by snatching/grabbing with or without the use of violence; theft as a result of an accident, illness or injury; theft by violence or threat occurring at the insured party’s usual place of residence and/or occasional dwelling and/or hotel; fire; accidental breakage. In the event of damage, the insured party will be reimbursed with a purchase-quota voucher equal to 90% of the value indicated on the insurance certificate (with a maximum of €27,000.00) and which can only be spent with the Policyholder (Deangelis). The policy is valid in Europe

It depends on the country to which the awarded watch is to be delivered. In general in case of delivery to an EU country, the award price is inclusive of VAT; in the case of delivery to a country outside the European Union, VAT and customs duties applicable in the country of destination must be added to the award price. These additional costs, which are impossible for us to calculate in advance, will be borne by you. In any case, more specific details can be found in the description of each individual watch.

You’ll receive a confirmation email with the next steps. A deposit will be charged to your registered card to secure the purchase, and the remaining balance must be paid by bank transfer. Once payment is complete, you can choose between insured worldwide shipping or collection at our boutiques in Milan and Forte dei Marmi.

We accept credit or debit cards for the initial deposit. The remaining balance must be paid via bank transfer.

Every watch is verified for authenticity by Deangelis and independent experts. Each purchase includes a 12-month insurance cover (up to €30,000) and a one-year Deangelis warranty on proper functioning after service.

No. Once placed, bids are binding and cannot be withdrawn. This ensures fairness and transparency for all participants in the auction.

We ask for a valid card to make sure bidding stays serious and committed. This keeps the auction fair for everyone. If you win, a small deposit will be charged to your card to confirm the purchase, with the remaining balance paid via bank transfer.

You can place bids manually or set an automatic maximum offer. The system will only raise your bid as needed, never beyond your limit. If a bid comes in during the last 2 minutes, the timer extends to keep it fair for everyone.

You can join auctions from desktop or mobile, as long as you log in with the same email. On each auction page you’ll see the live timer, current highest bid, and full bid history. Bidders stay anonymous, with only their country flag displayed.

In general, auctions on Deangelis don’t have a reserve price. A reserve price is simply the minimum amount the seller is willing to accept for the watch. If a reserve is set, you’ll always see a clear indication at the top of the auction page, so you know exactly whether it applies before placing your bid.

Deangelis combines expertise, trust and efficiency. Our team of renowned watch specialists ensures maximum credibility for every transaction. The process is designed to be straightforward and timely, so you don’t have to deal with unnecessary delays or complexity. And our competitive fees make selling with us a more attractive choice compared to many traditional houses.

Our fees are competitive and fully transparent. At the moment there are no commissions, but fees may apply in the future as the platform evolves. You’ll always find the exact conditions clearly stated before listing your watch.

No. Once your watch is accepted, our team will take care of all the photography to present it at its best.

Yes. Once your watch is accepted, you’ll need to send it to us. This allows our experts to inspect it, confirm authenticity, and create professional photographs for the auction listing.

Payments are made by bank transfer. After the buyer receives the watch, funds are released to you once the standard return period has passed.

You’ll receive payment by bank transfer shortly after the buyer’s return period has ended, usually within 2–3 weeks from delivery.

Deangelis takes care of the entire process. Once the sale is confirmed, we handle packaging, insurance, and secure worldwide shipping, or in-person collection at our boutiques.

If your watch doesn’t sell, it can either be relisted for another auction or returned to you. Our team will guide you through the available options.

Deangelis manages the entire process between buyer and seller. We handle authentication, photography, payment, insurance, and shipping, so you don’t have to deal with guarantees, logistics, or direct negotiations with the other party.